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How tiara11 Handles Your Personal Data

This page explains exactly what personal data tiara11 collects when you open an account, make a deposit via DANA, OVO or GoPay, or contact support — and how we keep that data safe.

Account data protectionDANA, OVO, GoPay payment privacyCookie and device dataYour right to request changesIndonesia-region policy scope

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold on you, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through the in-app help centre. We aim to respond to privacy requests within a reasonable period in line with applicable local requirements.

What We Collect and Why We Use It

tiara11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, and the mobile number you register with. When you deposit or withdraw using DANA, OVO, or GoPay, we record transaction references so we can match payments to your account wallet and resolve any discrepancies quickly.

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We also collect device identifiers and session data — the browser type, IP address, and page interactions — to keep your session secure and to improve how the lobby loads on mobile. We do not sell your personal data to third parties. Data shared with payment
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processors like DANA, OVO, and GoPay is limited strictly to what those rails need to complete a transaction. Your account information is encrypted in transit and at rest. We retain account data for as long as your account remains active and for the period required under
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applicable regulations. If you close your account, we will delete or anonymise personal data that is no longer needed, subject to any legal retention obligations. This policy applies to services available where local law and eligible regions permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Our approach to data security is operational, not just a statement. Account sessions are protected by SSL encryption and verified with a one-time PIN sent to your registered mobile number each time you log in. Payment data from DANA, OVO, and GoPay flows through encrypted channels and is never stored in plain text. Cookies on our site are used to keep your session active and to remember your lobby preferences — not to track you across unrelated websites. You can manage cookie preferences through your browser settings at any time.

Account Session Security

Every login uses a one-time PIN sent to your registered mobile number. Sessions time out automatically after inactivity to prevent unauthorised access to your account.

Payment Data Handling

DANA, OVO and GoPay transaction data is passed only to the relevant processor. We store a transaction reference for matching purposes — not full wallet credentials or PINs.

Cookie Use and Control

We use functional cookies to hold your lobby session and preference settings. We do not use advertising cookies that follow you to third-party sites. Adjust these in your browser.

Data Retention and Deletion

Active account data is retained while your account is open. On account closure, personal data not subject to legal retention obligations is deleted or anonymised within a defined period.

Your Privacy Rights — Common Questions

Below are the questions we hear most often about personal data, account privacy, and how to exercise your rights on tiara11. If your question is not covered here, reach us through live chat or the in-app help centre.

We collect your name, email address, registered mobile number, and device identifiers. When you deposit via DANA, OVO or GoPay, we also record a transaction reference to match payments to your account.

Payment data is shared only with the payment processor you choose — DANA, OVO or GoPay — and only the details that processor needs to complete the transaction. We do not sell this data to third parties.

Send a data access request via email or through live chat in your account dashboard. We will verify your identity using your registered details before releasing any account information.

Yes. Submit a deletion request through the in-app help centre or by email. We will delete or anonymise data no longer needed, subject to any legal retention obligations that apply.

We use functional cookies to keep your session active and save lobby preferences. These are not advertising trackers. You can adjust or block cookies through your browser settings at any time.

Once your account closes, we delete or anonymise personal data that has no ongoing legal retention requirement. Data covered by applicable regulations is held only for the required period, then removed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How tiara11 Handles Your Personal Data

How to Reach Us About Your Privacy

How We Protect and Manage Your Data

Account Session Security

Payment Data Handling

Cookie Use and Control

Data Retention and Deletion

Your Privacy Rights — Common Questions

01 What personal data does tiara11 collect when I open an account?

02 Is my payment data shared with anyone outside tiara11?

03 How can I request a copy of the data tiara11 holds on me?

04 Can I ask tiara11 to delete my personal data?

05 How does tiara11 use cookies and can I turn them off?

06 How long does tiara11 keep my personal data after I close my account?

Privacy Policy

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