Reference

What You Agree To When You Use tiara11

These Terms & Conditions set out the rules that govern your account, your deposits through DANA, OVO, or GoPay, and how we manage access across supported regions in Indonesia.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyJurisdiction & local law
tiara11 What You Agree To When You Use tiara11
HOW WE OPERATE

How tiara11 Applies These Terms Fairly

Our approach to these Terms & Conditions is straightforward: we enforce them consistently, communicate changes clearly, and give you a direct path to question any decision that affects your account. Every clause exists to keep the platform fair for everyone who uses it.

Account Security Your account is protected by OTP verification on every login. If you notice unauthorised access, contact support immediately and we will lock the account pending your review.
Data Retention We retain your account data — including wallet transaction records for DANA, OVO, and GoPay — for as long as required under applicable local law or our internal compliance policy.
Terms Change Notice Any update to these terms is communicated via your registered email or in-app notification before the change takes effect. You have the right to close your account if you do not accept the revision.
Dispute Resolution Account-related disputes — including blocked withdrawals or suspended access — are reviewed by our compliance team. Submit your case through live chat with your account ID and wallet details.
TERMS CONTACT

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear — whether it concerns your DANA deposit limit, your account status, or a withdrawal hold — our support team can walk you through the relevant section. Players in Jakarta can reach us through any of the channels below. We aim to respond to terms-related queries as a priority.

Live Chat Open the chat widget from your account dashboard. A support agent will address your terms question directly, including wallet verification or account access queries.
Email Support Send a detailed terms query to our support address. Include your registered wallet type — DANA, OVO, or GoPay — and your account ID for faster handling.
Account Help Centre The Help Centre inside your account contains a dedicated Terms section. Search by topic — eligibility, withdrawal rules, or account closure — to find the relevant clause.

Common Questions About These Terms

Below are the questions we hear most often about account rules, wallet conditions, and how these terms apply to your use of the lobby. If your question is not covered here, live chat is the quickest route to a direct answer.

Yes. Every transaction processed through DANA, OVO, or GoPay is subject to these terms. The wallet name must match your registered account name before a withdrawal is approved.

We can update the terms at any time. We will notify you before changes take effect. Continuing to use your account after that notification is treated as acceptance of the new version.

Breaches — including fraudulent activity, collusion, or use from a restricted region — may result in account suspension. Any pending balance tied to a breach may be forfeited under the terms stated above.

Send a data request through our email support channel with your account ID and registered wallet type. We handle data requests in line with applicable local law and will confirm receipt promptly.

The core terms apply uniformly. However, access and certain features depend on local law and eligible regions. We recommend checking current availability where you reside before opening an account.

Contact our support team via live chat and cite the specific clause you believe was applied incorrectly. Our compliance team will review the case and respond with a written outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.